In the past year, banks have prioritized innovation via digital platforms and AI, which has improved service, safety and analytical capacities. Global Finance announces the 2025 Innovators of Asia-Pacific.
Regional winners
Most innovative bank in Asia-Pacific | Taipei Fubon Bank
In 2024, the Taiwan Bank presented Intellichat, a chatbot activated by Gen Ai, designed to manage customer service requests. He has improved the retail user experience at the bank by reducing waiting times before long for account information. While waiting to speak with a specialist or a chatbot, took an average of 27 seconds before the implementation, against 20 seconds after the implementation. At the same time, the volume of calls went from 176 calls per day to 208 calls per day.
The AI is also used to sharpen the marketing efforts of the bank. Leikaai, an internal solution that optimizes the selection of marketing-plus, replaced manual marketing processes based on structured request language. It can generate precise customer segments in 20 minutes which would have required three or four days to end earlier.
Meanwhile, the bank has introduced a new version of its mobile banking application which incorporates banking services, securities, real estate insurance and life insurance. Using predictive modeling, the application is also able to personalize recommendations for customers.
The most innovative financial technology company in Asia-Pacific | Kasikorn Business-Technology group
The basic banking system of a deposit establishment is its skeleton – the Back -End information technology system which deals with daily banking transactions and updates financial accounts and files.
Kasikornbank of Thailand, also known as Kbank, presented himself before him an intimidating task: creating a brand new basic banking system without having an impact on the continuous operation of the system in place. More than 2,000 requests and interfaces would be affected during the process.
The new system was developed by Kbank’s Technology Arm, KBTG, and was put online in October 2024 after 22 months of work involving 1,000 employees. It has increased KBANK’s transaction capacity by 50% and now supports up to 60 million customer accounts.
Mobile banking transactions in Kbank have increased in recent years, requiring upgrading. K Plus, one of the bank’s mobile applications, already has 23 million users and represents 30% of all financial transactions in Thailand.
Innovations in finance worldwide from Asia-Pacific
Intelligent risk prevention solution based on guarantees management | Central deposit in China and compensation
Implementation last year, the CCDC risk prevention solution uses high -tech algorithms to automate and optimize the management of guarantees on the Chinese bond market, the second largest in the world. He does so by applying the automation of robotic processes and optical character recognition technologies to previously manual processes.
The risk prevention tool has improved the operational efficiency of around 50%, according to the CCDC, while reducing the risks of human error and improving the allocation of resources. CCDC customers can now use up to 20.9% of their detention assets, a high percentage for any platform.
Green fintech powered by AI for sustainable financing cases | CTBC Bank
Launched last November, this SCOPE 3 emission management solution from the Taiwan CTBC Bank takes up challenges that financial institutions are faced with the management of greenhouse gas emissions. In partnership with EVERCOMM, a supplier of digital sustainability solutions, the platform allows banks to measure the impact of the carbon of their financing decisions and to follow their durability objectives.
Based on the monetary authority of the AI initiative in Green Fintech de Singapore, the platform uses ESG information available to the public and high-tech robotic process automation tools to extract the necessary emissions.
Customer service agent assistant (CSO) | Dbs
DBS, a leader in innovation, uses AI to release its customer service agents from some of their most operational tasks. The automated CSO assistant transcribes and sums up live customer calls and includes a sorting tool by e-mail which has already prioritized more than 48,000 offline messages.
Launched last August, the CSO assistant improved the effectiveness of some 1,000 OSc in Singapore, Taiwan, Hong Kong and India, according to DBS, reducing the average time required to manage a single call of at least 5% while capturing conversations with customers more precisely.
Transform the payment process with tokenization | OCBC
OCBC has teamed up with the Land Transport Authority de Singapore (LTA) last November to implement a solution based on the blockchain to pay the payments in advance to LTA entrepreneurs. These can represent millions of dollars and are essential to defray the initial capital expenses of entrepreneurs.
LTA payments are now automatically spent almost immediately, once the smart blockchain contracts have verified that the agreed conditions have been met. Payments are also more transparent, secure and traceable, for the payer and the beneficiary. To date, more than $ 22 million has been spent from the main and subcontractors of LTA.