Transcription
In the final video of this three -part series, David Barrett, CEO of EBC Financial Group (UK), discusses the astonishing international growth of the group and the latest activity regions; The different customers that EBC serves and how it meets their many and various needs; And why whatever the future for the group, community service will be at the heart of it.
World Finance: David, catches up with the latest news for EBC Financial Group-How was your growth in the world?
David Barrett: Alright! I’m still surprised – we started five years ago, nearly 500 people around the world now. It is on all the different aspects of the company, so the growth of the company is very good, and clearly this is also motivated by the growth of customers.
We have spent a lot of time in the past 12 months in more recent regions: South Africa, as well as in African nations. There is a lot of activities in Latam, where there is a lot of interest in the product.
We have created an asset management company in Australia, which was regulated by the Australian regulator. We have created a brokerage house in Mauritius which is also regulated by the local authority.
And I think all these things aim to build the scope and extent of the platform. Thus, EBC Financial Group is a family of different companies. Different companies do different things for different people in different ways. And the different jurisdictions allow different types of access and different rules. And we are very impatient to continue to develop our regulatory imprint so that the customer believes that it is a good environment and a safe environment in which he is.
World Finance: Tell me about the different customers with whom you work in these different jurisdictions-require different support or a different offer?
David Barrett: Yeah absolutely, a lot.
So, if I take the United Kingdom, we do not deal with retail trade in the United Kingdom, we deal with what we call professional customers and eligible customers, who tend to be larger and more sophisticated but less.
These kinds of people have a completely different relationship with them, as you would with a retail merchant from Asia or Latin America.
I think the most vulnerable end is the youngest retail. Customer services are very important. Being in contact, having the ability to help when they reach out is very important. And I think you also need education. It is very important. We therefore do much more in terms of market memories, interpreting various market events, economic events as well as political events.
And the idea is to try to encompass an information flow that allows them to understand that it did not happen from here simply because it went. There were things in progress, and that influences the way the markets move. And I think that is our obligation – we want these people to be our customers, we have to take care of them.
The best customers are customers who remain. The best customers who stay are customers who earn money, so it is important for us to help them.
Global finance: What is the next step for EBC Financial Group?
David Barrett: I think we continue to make the growth we have seen. We want to be more established in the new regions. We want to develop them.
It is quite clear to the group’s ethics – this is taken from the UBO Down, it is very interesting on the community aspect of what we do. We are very much trying to be interactive with local communities. We have offices everywhere and local staff are very eager to participate in local community projects.
I have already told you about what we do with the UN, with beat malaria. Political change in American administration has made it more difficult, and it requires that our support is continuing.
And in terms of the company, it is a question of developing a company which is sustainable for us, but which is also relevant to the customer.
This is the final video of this interview with David Barrett; Watch the first video here: exchange extreme volatility? Smaller positions, less lever and take your time
And do not miss the second video: EBC UK CEO: wider instruments like ETF helping customers better reflect their risks